With more than 20 years of international hospitality experience, Alan Pujol Phelan brings a global leadership perspective to the operational performance, guest experience, and strategic development of Rixos All Inclusive Collection in Egypt.
As Egypt continues to strengthen its position as a leading destination for luxury tourism and all-inclusive hospitality, operational leadership has become increasingly important in maintaining international service standards, enhancing guest satisfaction, and driving sustainable business performance.
At the forefront of these priorities is Alan Pujol Phelan, Vice President of Operations at Rixos All Inclusive Collection in Egypt, whose career spans more than two decades across international hospitality markets, including Spain, Mexico, Vietnam, and Cuba.
With extensive experience in managing luxury hotels and large-scale resorts, Pujol Phelan brings a combination of strategic vision, financial expertise, and hands-on operational leadership to his current role. His professional background encompasses hotel performance management, revenue optimisation, cost control, quality assurance, and the development of high-performing teams, alongside a strong commitment to delivering consistent guest experiences.
International Experience Across Global Hospitality Markets
Pujol Phelan has held a range of senior executive positions throughout his career, including Vice President of Operations, Regional Operations Director, Corporate Managing Director, and General Manager. These roles have provided him with broad exposure to different hospitality markets, operating models, and guest expectations, strengthening his ability to manage complex resort operations and support business growth.
His international experience reflects an approach to hotel management that combines commercial objectives with operational discipline, placing equal importance on financial results, service quality, and employee performance.
He holds a bachelor’s degree in Tourism and Hotel Administration from the University of the Balearic Islands in Spain. In addition to his native Spanish, he is proficient in English, Catalan, Portuguese, Italian, German, and French, a linguistic background that supports communication across multicultural teams and international hospitality environments.
Driving Operational Performance and Business Growth
In his current position as Vice President of Operations for Rixos All Inclusive Collection in Egypt, Pujol Phelan oversees the operational performance and strategic direction of the portfolio, working closely with hotel General Managers and regional teams to strengthen efficiency, profitability, service consistency, and overall business performance.
His responsibilities encompass financial planning and budget management, revenue optimisation, cost efficiency, quality assurance, and the implementation of operational standards across properties. This integrated approach seeks to align daily hotel operations with broader commercial priorities while maintaining the service levels expected in the luxury hospitality segment.
A key element of his leadership is collaboration with General Managers and department heads to improve performance, develop management capabilities, and establish a culture of accountability and continuous improvement.
Guest Experience at the Heart of Hotel Management
Beyond financial and operational indicators, Pujol Phelan places considerable emphasis on the details that shape the guest experience. Regular property inspections, cleanliness, presentation, employee grooming, service delivery, and direct guest interaction form important elements of his operational philosophy.
His experience also extends to Food and Beverage operations, including food quality, hygiene, service standards, and operational efficiency—areas that play a central role in the all-inclusive hospitality model.
By focusing on consistency across departments and maintaining close oversight of service delivery, his approach connects operational standards with the everyday experiences that influence guest satisfaction and loyalty.
Building Strong Teams and Long-Term Value
Pujol Phelan’s leadership experience also includes working closely with hotel owners, asset managers, shareholders, and corporate teams to align operational priorities with investment objectives and business expectations.
His involvement in renovations, special projects, and operational improvement initiatives further reflects the breadth of his expertise, spanning both the day-to-day management of hotel assets and longer-term development priorities.
As Vice President of Operations at Rixos All Inclusive Collection in Egypt, he brings together international experience, commercial awareness, and a strong focus on people and service quality. His role places operational excellence, financial performance, and guest satisfaction at the center of the collection’s management priorities, supporting its position within Egypt’s competitive luxury hospitality landscape.
